fbpx

Our Services

As the COVID-19 pandemic disrupts everyday life around the world…

Out of an abundance of caution, we implemented strict cleaning guidelines for our teams during this crisis.

Cleanliness has always been top of mind, but now it’s even more critical as we all aim to reduce the spread of infection.

We’re a diverse group, creatively working together to ensure delight and discovery for every stay

Our In-House Cleaning Teams, Professional Photographer, Maintenance Staff and Property Managers, collectively… we form a Property & Hospitality Company.

Linen & Cleaning

 

 

 

 

  • All Linen supplied, washed, dried and packed at our base in New Farm
  • Top quality linen + Adairs doonah covers…this is a home not a hotel!
  • Our In-House Cleaning Teams, use Dyson vacuums, Professional products & a touch of OCD 🙂
  • This keeps the cleaning fee low for each guest

 

Restocking

 

 

 

 

  • We stock each property with all our goodies…everything that you would expect in a home + certainly more than just basics
  • Unlimited Supplies Restocking included for lifetime of our services
  • No additional fee

 

Communication

 

 

 

 

  • Keeping in contact with guests from the initial enquiry, prior, during and after their stay
  • Super-efficient communication, personal + guaranteed within minutes

 

Calendar Pricing

 

 

 

 

  • We manage the calendar across multiple booking websites
  • Our supply / demand pricing structure results in > 80% occupancy across all properties

 

SuperHost

 

 

 

 

  • An Airbnb SuperHost achieves > 4.8 / 5 star ratings
  • Our SuperHost status (3+ years) pushes listings to the top of search results

 

Self-Check In

 

 

 

 

  • The best experience is being able to self-check in / out
  • We can install a lockbox for keys or other alternatives…
  • If required, we can meet the guest in person (fee applies)

 

Guest Instructions

 

 

 

 

  • Guests receive a digital copy prior to their arrival + there’s a hard-copy inside
  • Our Welcome Pack is bespoke to every property, a non-touristy guide to what’s great 

 

Multiple Websites

 

 

 

 

  • Airbnb, Booking com, HomeAway (Stayz) + Direct Bookings
  • Our properties are also listed on more than 20+ global website platforms

 

Personal

 

 

 

 

  • A personalised hand written note to each guest is with our Welcome Pack
  • Guests come first, so we will do everything possible for any requests

 

Experience

 

 

 

 

  • We provide a way to relax, work and explore, as guests want more than a standard hotel room
  • Our properties are an experience with the local community

 

Inspect

 

 

 

 

  • Regularly we video your property, so you can see from afar
  • Constant cleaning keeps your investment immaculate

 

Review

 

 

 

 

  • We review each guest and request the same on their departure 
  • The most important, we want guests to have a great experience and return