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Our Services

We’re a small team, creatively working together to exceed guests expectations for every stay

Our In-House Housekeeping Teams, Local Communications, Property Management, Maintenance and Professional Photographer, collectively… we form a Property + Hospitality Company.

Linen & Cleaning

 

 

 

 

  • All Linen supplied, washed, dried and packed at our base in New Farm
  • Top quality linen + Adairs doonah covers…this is a home not a hotel!
  • Our In-House Cleaning Teams, use Dyson vacuums, Professional products & a touch of OCD 🙂
  • This keeps the cleaning fee low for each guest

 

Restocking

 

 

 

 

  • We stock each property with all our goodies…everything that you would expect in a home + certainly more than just basics
  • Unlimited Supplies Restocking included for lifetime of our services
  • No additional fee

 

Communication

 

 

 

 

  • Keeping in contact with guests from the initial enquiry, prior, during and after their stay
  • Super-efficient communication, personal + guaranteed within minutes

 

Calendar Pricing

 

 

 

 

  • We manage the calendar across multiple booking websites
  • Our supply / demand pricing structure results in > 80% occupancy across all properties

 

SuperHost Leader

 

 

 

 

  • An Airbnb SuperHost achieves > 4.8 / 5 star ratings
  • Our SuperHost status (4+ years) pushes listings to the top of search results
  • We are Brisbane’s Airbnb Host Community Leader

 

Self-Check In

 

 

 

 

  • The best experience is contactless self-check in / out
  • We will install a lockbox for keys or use other alternatives
  • Our Welcome Pack provides a picture step-by-step instructions for guests.

 

Guest Instructions

 

 

 

 

  • Guests receive a digital copy prior to their arrival + there’s a hard-copy inside
  • Our Welcome Pack is bespoke to every property, a non-touristy guide to what’s great 

 

Multiple Websites

 

 

 

 

  • Airbnb, HomeAway (Stayz), Expedia + Direct Bookings
  • Our properties are also listed on more than 50+ global website platforms

 

Personal

 

 

 

 

  • A personalised hand written note to each guest is with our Welcome Pack
  • Guests come first, so we will do everything possible for any requests

 

Experience

 

 

 

 

  • We provide a way to relax, work and explore, as guests want more than a standard hotel room
  • Our properties are an experience with the local community

 

Inspect

 

 

 

 

  • Regularly we video your property, so you can see from afar
  • Constant cleaning keeps your investment immaculate

 

Review

 

 

 

 

  • We review each guest and request the same on their departure 
  • The most important, we want guests to have a great experience and return